FAQ and valuable information

For press or wholesale inquiries please contact us at contact@zacvonsleek.com

What if I have allergies?

Please consult with your doctor prior to using our products, even though our products are safe.

Do we test on Animals?

At Zac Von Sleek, we do not test our products on animals but on human through clinical trials. Our products are made of natural ingredients, so totally kind for the skin. We love animals at Zac Von Sleek ask our Yorkie Kushie☺

What if I am Pregnant or nursing?

Is it safe to use Zac Von Sleek products while I am pregnant or nursing? We recommend consulting with your doctor. The ingredients are listed on our website and on all packaging.

What hair types are Zac Von Sleek products suitable for?

Our products are appropriate for all types of hair: they’re dermatologist tested, hypoallergenic, non-irritating, paraben free, and sulfate free.

How soon are orders shipped?

Zac Von Sleek accepts orders 24 hours a day, every day of the week. All orders are fulfilled the same day if placed before 5pm US Eastern time, otherwise it will be shipped the following business day. All orders are shipped from our locations in New York City via USPS, UPS, FedEx or DHL.

How do I know my order has shipped?

You will receive an email as soon as your order has shipped with a tracking number.

Can I add an item after placing order?

Unfortunately, we are unable to make any changes to an existing order. However, if you place a new order that can be shipped with your existing order, usually within 24-hours, only valid with standard shipping.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email support@zacvonsleek.com

What forms of payment do you accept?

Payment are made in United States Dollar (USD). We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club credit cards or debit cards. We also accept Apple Pay, Google and Amazon Checkout. Unfortunately, we cannot accept checks or money orders.

When does my card get charged?

We pre-authorize your card at the time the order is placed. We do not charge your card until your order ships.

Will I have to pay taxes on my order?

Taxes are assessed based on city the order is shipped to, we are legally obligated to collect taxes on the state’s behalf.

What are your shipping rates?

Shipping is free on orders over $60 within the continental United States (excluding PO Boxes and Rural Routes). International Shipping fees depends on the country it is shipped to. Conditions

Same day hand delivery in New York City

After selecting placing your order, please email us with your desired time and delivery address at support@zacvonsleek.com

If an order was not shipped, was incorrectly shipped, is missing a product or contains a damaged or defective item, Buyer shall contact Zac Von Sleek Online Customer Service at Support@zacvonsleek.com for assistance.

(This option is currently suspended and will resume as soon as possible, we are sorry about the inconvenience)

Can I return my order?

We have a complete 14 days satisfaction guaranteed policy. We strive to provide the best experience. Please contact us at support@zacvonsleek.com

Do you ship internationally?

International orders are shipped via USPS and will be delivered by local post or its affiliates. When your order ships from our warehouse, we send you a shipping confirmation email including your tracking number. To track your package, simply enter your tracking number at usps.com.

Who is responsible for duties & taxes?

Customers are responsible for paying all duties, taxes and other fees which are levied once your package reaches the country of destination. Duties on goods can widely vary, depending on the product and the country it was manufactured in. Other charges and duties may also apply, depending on the items. Duty fee will not be refunded on any type of returns. For more information, please contact your local customs office.
USPS’S local country affiliates will charge the recipient all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. All taxes, duties and customs fees are the responsibility of the recipient of the package. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery.

Lost or Stolen Packages?

– If the package shows delivered to your address, but is missing you must report the lost to us within 2 weeks of placing your order (domestic shipments) or 4 weeks of placing your order (international shipments). Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered. If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.

– We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by customer

Pre Order

Pre-orders are orders for items that are not in stock currently but that are expected to be available for purchase at a later date. The estimated arrival date for the item will be displayed on the product page. If you submit a pre-order, the item will be reserved for you and mailed out to you as soon as the shipment reaches our warehouse. You will not be billed for the item until it ships. Please note that the delivery date is an estimated shipping date. We are unable to guarantee delivery dates for pre-order items due to unforeseen delays by manufacturers. We reserve the right to cancel any pre orders for any reason. If we need to cancel an order, we will notify you before cancel the order. All pre-order items will ship via standard shipping. If you order pre order items with any other in stock items, we will ship out the regular items first and ship pre-other items later without any charge.

Any other questions please contact us at support@zacvonsleek.com